Vet-Starter (Veteran Business Starter) Program

Cancellation Policy

1. Purpose This Sales Policy outlines the standard procedures and expectations for all sales activities to ensure fairness, consistency, and compliance with relevant laws. 2. Scope This policy applies to all employees, contractors, and representatives involved in selling products or services on behalf of the business. 3. Pricing and Discounts All products and services will be sold at the prices set by management. Discounts must be pre-approved by management before being offered to a customer. 4. Payment Terms Payment is required at the time of purchase unless otherwise agreed in writing. Accepted payment methods include [list methods, e.g., cash, EFT, credit card, direct deposit]. Late payments may incur additional charges or result in suspension of services. 5. Returns and Refunds Returns will be accepted within [X] days of purchase with proof of receipt. Refunds will be issued in accordance with Australian Consumer Law (or local regulations). 6. Customer Information Customer data must be collected, stored, and used responsibly and in compliance with privacy laws. Information may not be shared with third parties without consent. 7. Compliance and Ethics All sales staff must act honestly, fairly, and in the best interests of customers. Misleading or deceptive conduct is strictly prohibited. 8. Policy Breach Failure to comply with this policy may result in disciplinary action, up to and including termination of employment or contract.

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